Privacy Policy

Effective Date: 12/04/2025

Scrunchteez (“we”, “our”, or “us”) is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, disclose, and store your personal information when you use our website hosted on Big Cartel (the “Site”) and purchase our products or services.

1. Information We Collect

When you interact with our website or make a purchase, we may collect the following personal information:

Information you provide directly:  
- Your name  
- Email address  
- Shipping and billing address  
- Phone number  
- Payment information (processed securely via Stripe – we do not store full credit card details)

Automatically collected data:  
- IP address  
- Browser type and device information  
- Pages you visit and time spent on the site  
- Cookies and analytics data (via Big Cartel and other third-party tools)

2. How We Use Your Information

We collect and use your personal information to:

- Process and deliver your orders  
- Communicate with you about your purchase or inquiries  
- Process payments securely through Stripe  
- Improve and personalise your shopping experience  
- Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell your personal information. However, we may share it with:

- Big Cartel, our e-commerce platform provider, to host and manage the site  
- Stripe, our payment processor, to securely handle transactions (Stripe's Privacy Policy)
- Delivery services and couriers to ship your order  
- Government authorities if legally required

All third-party service providers are required to handle your information in accordance with the Privacy Act.

4. Cookies and Analytics

We use cookies and similar technologies to enhance your browsing experience, track usage, and understand customer behaviour. You can disable cookies through your browser settings, but this may affect the functionality of our website.

5. Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration. Your data may be stored securely by our third-party providers, including overseas service providers such as Big Cartel and Stripe.

6. Accessing or Correcting Your Information

You have the right to access and correct the personal information we hold about you. To do so, please contact us using the details below. We will respond to your request within a reasonable timeframe as required under the Privacy Act.

7. Retention of Information

We keep your personal information for as long as it is required to fulfil the purposes it was collected for, or to comply with legal obligations (e.g., record-keeping for tax purposes).

8. International Data Transfers

Your information may be transferred or stored outside of New Zealand (e.g. on servers used by Big Cartel or Stripe). We ensure that any overseas data storage or processing is done in compliance with the Privacy Act.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website with the updated effective date.